Frequently Asked Questions

Order & Shipping
How do I place an order?
You can order online at botaswolverine.com. Browse our collection, select your items, and proceed to checkout.

What shipping options are available?
We offer standard and expedited shipping. Delivery times vary based on location and shipping method.

Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email to monitor your delivery.

Do you ship internationally?
Yes, we ship to select countries. Visit botaswolverine.com for details.

Returns & Exchanges
What is your return policy?
Unworn items in original packaging can be returned within 30 days. Visit botaswolverine.com for instructions.

How long do refunds take?
Refunds are processed within 5–7 business days after we receive your return.

Product Care
How do I clean my boots/shoes?
Care instructions vary by material. Visit botaswolverine.com for product-specific guides.

How can I waterproof my footwear?
We recommend using a waterproofing treatment suitable for the material. Check our Care Guide for details.

Warranty & Repairs
Is there a warranty on my purchase?
Some products come with a limited warranty. Refer to botaswolverine.com for terms.

Can my shoes be repaired?
Many styles are repairable. Visit our Repair section for more information.

Account & Website
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.

How do I update my account details?
Log in to your account on botaswolverine.com to edit your information.

Product Questions
How do I find my size?
Our Size Guide at botaswolverine.com helps you measure for the best fit.

Are your products true to size?
Most styles run true to size, but check individual product reviews for fit feedback.

Promotions & Discounts
How do I apply a promo code?
Enter your code at checkout to redeem.

Do you offer military/student discounts?
Yes, eligible customers can verify their status for discounts.

Gift Cards
Where can I use a gift card?
Gift cards are redeemable at botaswolverine.com.

Can I check my gift card balance?
Yes, visit our Gift Card page to check your balance.

For more details, visit botaswolverine.com.